Privacy Policy

Tara F is a sole trader trading as Derby Plumbing 24/7. Derby Plumbing 24/7 is a trading name and is not a separate legal entity. Tara F is the data controller for the personal information described in this policy.

Business and correspondence address: 13 Amos Road, Leicester, LE3 6NA. Privacy enquiries can be sent to [email protected] or made by calling 07476 144770.

This policy applies to information collected through the website, telephone calls, WhatsApp enquiries and the provision or discussion of plumbing services.

When you contact us, we may collect your name, telephone number, property address, postcode, access information, details of the plumbing issue, photographs or messages you choose to send, and information needed to provide a quotation or arrange work.

When analytics consent is provided, technical information may be processed through Google Analytics 4, including browser and device information, pages viewed, approximate location, referral source and interaction events. Cloudflare may also process IP address, request details and security information required to deliver and protect the website.

We use personal information to respond to enquiries, assess availability, provide safety guidance, arrange access, prepare quotations, carry out agreed work, take payment, maintain business records and handle complaints or disputes.

The main lawful bases are taking steps at your request before entering into a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and securing the business. Consent is used for non-essential Google Analytics cookies and related analytics processing.

Google Analytics 4 is blocked unless analytics is actively accepted through the cookie controls. When accepted, it helps us understand page views, sessions, approximate location, device information, referral sources and interactions such as telephone or WhatsApp link clicks.

Advertising storage, advertising user data and personalised advertising consent remain denied. Google Signals and advertising personalisation signals are disabled. GA4 cookies are configured for a maximum duration of 180 days without renewing that period on each page view.

Cloudflare provides website hosting, delivery, traffic management and security. Security logs may include IP address, request details and device information where needed to protect and deliver the website.

Cloudflare may use strictly necessary security cookies when bot protection, rate limiting or a browser challenge is triggered. These are used for security and service delivery rather than advertising.

If you select a WhatsApp link, you leave this website and communicate through WhatsApp. WhatsApp and Meta process information under their own privacy terms, which may include your telephone number, account details, device information, message metadata and the content you send.

We use information received through WhatsApp to respond to your enquiry, understand the plumbing issue, arrange work and retain appropriate service records. Do not send information that is not necessary for the enquiry.

Google Search Console is used to monitor how the website appears in Google Search, including search queries, impressions, clicks, indexing and technical issues. Using Search Console does not add a Search Console cookie to this website.

Search Console information is generally provided in aggregated or limited form and is used for website maintenance, search performance and security.

We do not sell personal information. Information may be shared with engineers, subcontractors, payment providers, hosting and analytics providers, accountants, insurers, legal advisers or public authorities where this is necessary and lawful.

Service providers are expected to use information only for the relevant service and to apply appropriate security and confidentiality measures.

Enquiry information is normally kept only as long as needed to respond and manage the enquiry. Records relating to completed work, payments, tax, insurance, warranties, complaints or legal claims may be retained for longer where reasonably necessary or legally required.

Cookie preferences and Google Analytics cookies are configured for a maximum of 180 days. Other analytics retention within Google Analytics is controlled through the relevant account settings and reviewed periodically.

Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain processing, receive portable data and withdraw consent. Withdrawing consent does not affect processing already carried out lawfully.

Requests can be sent to [email protected]. You also have the right to complain to the Information Commissioner's Office. We ask that you contact us first so that we can try to resolve the issue.

Reasonable technical and organisational measures are used to protect personal information. No method of transmission or storage is completely secure, so information should be limited to what is necessary.

This policy may be updated when the website, services, legal requirements or technology providers change. The latest version and update date will be published on this page.